Allworx 6x Bedienungsanleitung PDF herunterladen (Seite 7)

Allworx 6x Overview, Page 7

Allworx provides software feature options to help your business

increase its productivity, efﬁciency and customer response.

Software features

 CallAssistant

™ 1,4

• Liveansweringposition.

• Softwaretool;worksinconjunctionwithany

Allworx phone.

• Allkeycallingfunctionsavailableviasoftware—

answer, release, hold, transfer, park, etc.

• Viewstatusofallusers.

• Manageoutsidelines,autoattendants,queues,

parked calls, monitors, etc.

• RecordcallsdirectlyfromtheAllworxCall

Assistant. Active calls can be recorded by a simple

clickinyourCallAssistantToolBar.

• CallHistoryscreenallowsuserstorecordincoming

andoutgoingcallswiththeCallAssistantandquickly

redial those contacts at the touch of a button.

InternetCallAccess

™1

• InternetCallAccessusingSIPprotocol:

 –Multi-siteconnectivity

 –UsersaccessAllworxVPNthroughMicrosoft’s

NetworkConnectionTool.

• Multi-sitecallingdoesnotrequireanITSPservice.

• Thisoptionisrequiredwhenyouwanttocall

directly between multiple Allworx sites or connect

the Allworx to an ITSP.

CallQueuing

™ 1,4

• Tenqueuessupportedwithupto16callsacross

all queues.

• Upto8callsavailableforeachqueue.

• Customizablequeuemessages.

• Viewcontinuouslyupdatedqueuestatusonyour

PC(numberinqueue,longestwaittime,average

waittime).

• CallDetailsReportavailable—exporttoMicrosoft

Excel for further analysis.

• Allphonesringwhencallerisinqueue,firstoneto

answer gets caller.

• Remoteuserscanparticipateinqueue.

• Eachphonecanbesettoringafter:

– Xnumberofcallersinqueue

– Caller(s)havewaitedlongerthanXseconds.

• Phonescananswermultiplequeues.

VirtualPrivateNetwork(VPN)

• VPN(VirtualPrivateNetwork)

— P PT P

(Point-to-PointTunnelingProtocol)security.

• PPTP-basedVPNforupto16simultaneoususers.

• OneVPNlicensecomesstandardforthesystem

administrator.

• AccessAllworxremotelyviaVPNandgetfull

functionality(email,directory,etc).

ConferenceCenter

™1

• Fulladministrativeviewofusersandconferences.

• Setupconferencecalls24/7.

• Secureconferencingoption—IDandPassword

protection.

• Centralizedschedulingandmoderationofcalls.

• Easy-to-usegraphicaluserinterface.

• SeamlessintegrationwithAllworxsystemsand

phones.

• Quickandeasyinstallation.

• Abilitytocreaterecurringconferencecalls.

System Software

My Allworx Manager

• AllworxautomaticallygeneratesacompanyIntranet

site containing web pages with access to shared

folders, phone extensions, user’s current presence

status, company directories, call queue statistics,

user’s conferences and other useful information.

24x 4 8 •

6x 1 8 •

Allworx

System

Conference

Center(s)

Seats per

Conference

3-way

Conference

Conference Center capability by system

1 2 3 4 5 6 7 8

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